technology
The Six‑Minute Service Blackout: Why SaaS Leaders Must Fix the Human Handoff Now
The Six-Minute Service Blackout: Why SaaS Leaders Must Fix the Human Handoff Now Risk Mitigation: Preparing for the Next-Gen Customer Expectations * By 2028, 95% of customers expect response times under 30 seconds. * Regulators are moving toward mandatory disclosure of wait-time metrics in subscription services. * Zero-delay service can lift margins by